Topic

Customer Services- Jetstar Airways

Instructions

Your review is to be written as a brief report. It should be highly structured and have sections with appropriate headings.

Answer preview

Customer service within an airlines remains something of relative importance and one which is considerably difficult to achieve. The complexity is attributed to the wide range of expectations from the individual who utilise the services offered. As the airlines compete for customers across different routes, they need to improve on their customer service and ensures that they gain a positive feedback from those that use their products. The positive feedback works to the advantage of the organisation as it is able to attract others while creating loyalty of the customers.

Word count: 2218