Topic
Email to a bereaved widow
Instructions
This task is intended to assess your ability to proof read, identify errors and make
corrections to writing. It is also to test that you can write in formal and correct English.
Scenario: You are a supervisor of a customer service team at a Funeral Director. A
member of your team has to write an email to a client, Ms Charlie Oakley, whose husband
has died. They have asked you to proof read their email before sending it. You will notice
that there are many errors in it.
Task: Identify the errors and re-write the email according to the standards of professional
writing, paying particular attention to the formality of the language and the structure of
the paragraphs.
(Around 250 words)
Answer preview
learnt of the loss of your beloved husband and I wish to convey our heartfelt condolences from all of us here at First Burial. We understand that this is a difficult time for you and we hereby extend our offer of support and contribution towards the burial arrangement to ease the burden for you.
Towards that end, we wish to inform you that all the necessary plans and preparations are underway. The funeral service is scheduled to begin at 10:30 am as agreed. Most friends and family members contacted agreed to be in church seated by 10am. We emphasized on punctuality.
Word count: 352