Topic
Everybody Sports Club Employee Turnover (Advice for Kate)
Instructions
The Everybody Sports Club (ESC for short) is a medium-sized registered club in the Hunter region of New South Wales. It offers its members and their visitors a range of services from drinks and food to entertainment, a gymnasium and a bowling green. It employs about 60 people, a handful of whom are full-time permanents but most are part-time casuals.
A minority of these employees are members of United Voice, the trade union that recruits workers in the registered clubs industry. The local Organiser for the union, Emily Bellisimo, does not visit the club very often and there are no workplace delegates.
The ESC’s Manager is Kate Fitwell. Kate is worried about staff turnover, especially amongst casual employees. The staff are leaving the organisation in unusually high numbers and she is finding it difficult to recruit new people. It is costing the club a fortune and threatening the quality of the services it provides.
Kate has always thought of herself as a sensible and well-informed manager who could talk to anyone. Indeed, before she took on this bigger job, she had always found it easy to communicate with employees about their concerns. Not here. She is struggling to understand what the problem is, let alone what to do about it.
THE TASK:
Your task is to prepare advice for Kate (in the form of a report) about how to investigate the causes of her staff turnover problem and potential solutions. More specifically, she wants you to address the following questions:
- How should Kate gather information and analyse possible causes of her turnover problem?
- What are two of the most likely causes of these problems?
Based on your research and analysis, what possible solutions could you offer to Kate to rectify the situation?
Answer preview
The Everybody Sports Club (ESC) is one of the medium-sized listed clubs that is located in New South Wales. It is clear that ESC provides its guests and members with a wide range of services from food and drinks to a gymnasium, showbiz, and a bowling green. In addition to this, ESC employs approximately 60 individuals in which a handful of them are full-time employees, but many of them part-time casuals. It also remains clear that small percentage of these workers are United Voice members, the trade union which has the mandate of recruiting employees in the listed clubs industry. Emily Bellision is the union’s local organizer who rarely visits the club and there is absence of workplace delegates.
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