Topic

How Comcast Corporation Can Improve Its Call Center Customer Service

Instructions

Write a report on how Comcast Corporation can improve its Call Center customer service. Use the format below.

Report Type
Report Purpose
Report Intended Audience
A statement on the hypothetical situation

Structure of the Paper

Title

Introduction

Background Information of the Issue

Issue (current issue of call-center customer service Comcast Corporation)

Possible Solutions

Chosen Most Applicable Solution

Conclusion

Answer preview

Comcast Corporation is a renowned call center service provider. The corporation had been doing well until when it was hit by a series of customer service mishaps. Some of these customer service complaints were so horrendous one would wonder if the company conducted any customer service training at all. Naturally, a call center employee should be well trained because a customer taking their time to call with a request requires an immediate solution. It is quite different with a face-to-face customer service encounters that offer better chances of rectifying a solution that does not appear very straightforward.

Word count: 1637