Topic
A Recurring Conflict with the Potential to Negatively Impact Patient Care
Instructions
The purpose of this assignment is to learn how to identify and effectively manage conflicts that arise in care delivery settings resulting in better management of patient care, including appropriate delegation. You will gain insight into conflict management strategies and develop a plan to collaborate with a potential nurse leader about the conflict and its impact in a practice setting.
Course Outcomes
Completion of this assignment enables the student to meet the following course outcomes.
CO 1: Apply leadership concepts, skills, and decision making in the provision of high-quality nursing care, healthcare team management, and the oversight and accountability for care delivery in a variety of settings. (PO 2)
CO 3: Participate in the development and implementation of imaginative and creative strategies to enable systems to change. (PO 7)
CO 6: Develop a personal awareness of complex organizational systems, and integrate values and beliefs with organizational mission. (PO 7)
CO 7: Apply leadership concepts in the development and initiation of effective plans for the microsystems and system-wide practice improvements that will improve the quality of healthcare delivery. (POs 2 and 3)
Answer preview
In this case, nurses who work in the Emergency Room of a local hospital have registered frustration because doctors compel them to do more than falls under their particular areas of responsibility. For instance, doctors regularly demand that emergency room nurses admit particular patients who do not necessarily need to be in-patients. In addition, undertrained residents who do not understand the importance of remaining in hospital for the length of their shifts left the hospital without clearly stating where they are going; thereby leaving nurses in charge. When a patient with a case of severe nose-bleeding came to the hospital, the nurses not only had to leave patients who should have been being looked after by the residents, they also had to come up with pharmaceutical solutions for a problem that they did not have enough time to assess.
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