Letter: Konan’s Clothes for Kids(Letter Denying Refund for Shirt Purchases)

Letter: Konan’s Clothes for Kids(Letter Denying Refund for Shirt Purchases)

Instructions 

SUBJECT

Assume that you own Konan’s Clothes for Kids from the last assignment. You have just received the letter you wrote for the last assignment. You would like to retain the person’s business in the future, but clothing may not be returned for any reason once the clothing has been altered. Certainly you can offer to have the clothing altered again, but you can’t give a refund. The salesman involved, Jack, has been with your store for 15 years. He’s your best salesman. He claims that the customer was bossy and overly demanding, so it was difficult to get the shirts measured accurately. He also claims that he called by noon on the day the clothing was due to be picked up, and he waited that day until five but the customer never showed up. He also claims that the customer was very rude over the phone. Your store operates on a close margin, and you just can’t afford to give refunds every time customers decide they don’t like the clothing they’ve bought and had altered. Also, this is a new customer, not a repeat customer.

OBJECTIVE

Deny the request for a refund. Try to avoid all negative language and business clichés. And try to keep the customer’s good will and retain him/her as a future customer. Also, think about the possibility of going to court with this person. It would help your case if this letter recorded the details of the situation as you view them. Is there anything you need to say to protect yourself legally? Is threatening ever a productive, useful strategy?

Answer Preview 

Thank you for informing us about your recent negative experience with our ace salesman, Jack, at Konan’s Clothes for Kids. I acknowledge the fact that your experience at Konan’s was less than satisfactory. I appreciate the fact that you took time to write and share your concerns about the service you received.

Word Count: 600