Topic

Quality Control

Instructions

Read Sections 18.1 and 18.3 in Ch. 18 of Business Statistics: For Contemporary Decision Making.

Consider the following as you read:

See how the Quality Management and Deming’s 14 points can lead to improved TQM.
Understand the charts and interpretation.

Answer preview

Statistical quality control refers to the use of statistical methods in the monitoring and maintaining of the quality of goods and services produced by a firm. This method entails two parts where by method one referred to as acceptance sampling, can be used when a decision must be made to accept or reject a group of parts or items based on the quality found in a sample. The second method, referred to as statistical process control, uses graphical displays known as control charts to determine whether a process should be continued or should be adjusted to achieve the desired quality

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