Topic
Quality Customer Service
Instructions
Question 1
This question provides you with an opportunity to analyze the advantages of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal customers and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization’s entire culture.
Your response must be at least 200 words in length.
Question 2
This question involves analyzing the advantages of an organization that offers quality services that are related to human resources. Specifically, think about two major areas of a performance evaluation: (a) quality and (b) remaining positive throughout. Use your critical-thinking skills to describe some techniques that you could apply toward quality and positive service while conducting a performance evaluation for an employee.
Your response must be at least 200 words in length.
Question 3
We have all heard the claim that “the customer is always right.” Well, maybe we should pause for a minute. Is the customer always right? Decide whether or not the customer is always right, and explain your rationale. Also, share an example of great customer service that you received directly or at least witnessed.
Your response must be at least 200 words in length.
Question 4
Locate an example of a user interface you like. Share the user interface in the discussion forum by either providing a hyperlink to it or providing a screenshot (picture) of it. Then, briefly describe why it is (or is not) an effective user interface.
Your response must be at least 200 words in length
Answer preview
Provision of quality customer service to internal and external customer service means listening to consumers’ concerns and presenting the effective solutions that will meet their demands. Quality customer service is a service that ensures consumers are treated with a gracious attitude in order to resolve to their issues in an effective manner. Provision of high quality customer service call for opening up of various communication channels where internal and external customers can reach the customer care desk within the shortest time possible.
Word count: 1004