Topic

Role Play of A Guest-Relations Manager

Instructions

Role play as a Guest-Relations Manager

Answer preview

The guest relations manager remains one of the central people who is involved in almost every stage of the guest cycle. They perform different roles which are critical to the overall guest experience during a stay within a hospitality establishment. This report analyses the gust cycle and the part played by the guest relation manager at each stage of the process. The report identifies the vital role which the guest relations manager plays in seeking to ensure that the hotel guests are satisfied with the customers. During the occupancy phase, the guest relations department becomes the point from which the guests can seek information which they might desire.

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