Shoshana Zuboff’s Argument on Management Strategies

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Shoshana Zuboff’s Argument on Management Strategies

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In the PowerDoc case, senior and junior secretaries are hired by the company to perform many clerical duties. According to Evans (1991), Shoshana Zuboff emphasized that clerical duties consistently absorb the responsibility for communication and coordination that arise from managerial functions (p. 409). Before the introduction of new information technology at PowerDoc in the late 1980s, the secretaries were in direct physical contact with the materials of their work. There was no formal arrangement or organization of the work, and project groups had researchers and secretaries who worked with each other to meet deadlines. The secretaries were essentially the workhorses as they had to fulfill several duties that had to do with client liaison, ensuring quality control, and creating and checking on document accuracy.

Word Count: 1400