Topic
Six Sigma Yellow Belt Training
Instructions
The purpose of this assignment is for students to receive Six Sigma Yellow Belt Training – Executing DMAIC (Define, Measure Analyze, Improve, Control) Six Sigma Quality Improvement (define and measure) projects.
Assignment Steps
Resources: Microsoft®
Select a business where one of your team members works or one with which you are familiar to make sure you are able to gather data, and for which you can identify processes to improve.
Execute the define phase of the Six Sigma DMAIC project including the following:
- Identify customers and their priorities.
- Identify a project suitable for Six Sigma efforts based on:
- Business objectives.
- Customer needs and feedback. For example, if the team chooses a fast food chain, they could observe and record defects with preparation and delivery of the food, cleaning of the restaurant inside and out, including the rest rooms
- Productivity of the operation and quality of service measured by such metrics as: wait times per each customer from the time the order is made until the customer is handed their food, customers served per hour per total number of employees, number of errors made in products served vs ordered, friendliness of the staff, and cleanliness of the operation; including inside the restaurant, outside, in the rest rooms, tables, floors, waste baskets, etc.
- Identify and develop the problem statement.
- Identify CTQs (critical-to-quality characteristics) the customer considers to have the most impact on quality.
Answer preview
The product delivery process is determined by the process that occur within the working environment from the point of making an order to the check out. The focus of improving the process thus becomes affects by a range of activities which take place through the process. The fundamental problem that the organisation faces and which seeks improvement lies within the product delivery process. Streamlining the process would involve enhancement in the process to reduce the time taken to complete an order in order to ensure the convenience to the customers.
Slide count: 5