Topic
Staff Nurse’s Conflict Resolution Skills
Instructions
Please watch the video and listen to the dialogue before posting.
At times the needs of our families conflict with our work responsibilities. Could this possibly be the underlying issue here?
- Explain the conflict resolution skills displayed by the leader in the scenario. On a scale of 1-10, how would you rate those of the leader?
- How might earlier collaboration have been beneficial?
- Some organizations utilize non Registered Nurses in the Case Manager role. What additional skills, knowledge and attributes would the BSN-prepared Registered Nurse bring to case management in this scenario?
Answer preview
In the scenario, the leader uses several conflict resolution skills finely integrative to the applied emotional awareness. Considering the Staff Nurse’s arguments, she was clearly questioning the order of new provisions regarding patient load and insecurity in the neighborhood of her operations. She even mentioned possibility of quitting as per her husband’s advice. However, despite the conflicting implications, the leader had the capability of recognizing and responding to things that mattered to the Staff Nurse. The leader also made non-defensive, calm, and respectful reaction and showed the ability of seeking compromise, which involved incurring extra cost for security despite the financial hardship the institution is undergoing.
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